Increase the efficiency and coverage of your administrative staff, managers, and contact center agents. The Cisco IP Phone 7861 supports wideband audio and delivers voice communications that are: – Highly secure – Reliable – Easy to use With 16 lines, the Cisco IP Phone 7861 is ideal for active users such as administrative staff, managers, and agents in contact centers.High-Quality User ExperienceTo enhance the user experience, this phone has four context-sensitive soft keys and a white-backlit display that: – Measures 3.5 inches (89 millimeters) – Has high-resolution graphics and grayscale – Is 396 x 162 pixels Other features and capabilities that contribute to a superior user experience include: – Dedicated fixed keys for common functions such as conference, messaging, and directory, and a two-way navigation button – Full wideband audio (G.722) performance across the handset, headset, and speakerphone for superior clarity – Electronic hookswitch control for added flexibility in managing personal calls when using third-party headsetsEasy AdministrationThe 7861 phone is easy to deploy and manage, with features such as: – Power over Ethernet (PoE) Class 1 endpoint and Cisco EnergyWise to help reduce your energy costs and carbon footprint – Greater choice and flexibility with a replaceable bezel option – Integrated IEEE 10/100 switch to support traffic from a colocated PC and reduce cable infrastructure costs – Wall-mount option for deployments in common areas such as cafeterias or auditoriums, or where desk space is limited – Customizable paper label insert that can be locally printed for the programmable line and feature keys